A little About Me
Originally from landlocked Co. Laois and now resident of one of our offshore islands, I am no stranger to change. One of my greatest strengths is adaptability and that is a central theme throughout a career that spans 30 years.
Soft Skills
CUSTOMER EXPERIENCE
I excel in delivering exceptional customer experiences through a proactive approach to understanding and exceeding expectations. With expertise in technical support, I effectively resolve challenges to ensure seamless and positive interactions.
Building trust and loyalty is central to my approach. I prioritize attentive listening and prompt responses to feedback, addressing issues with empathy to make customers feel valued and respected. This customer-focused mindset, combined with technical proficiency, has consistently enhanced satisfaction and elevated the customer journey.
Committed to excellence, I strive to create memorable experiences that foster loyalty, encourage repeat business, and inspire brand advocacy.
TRAINING & DELIVERY
I am passionate about translating complex concepts into clear, actionable insights, making learning accessible and engaging for diverse audiences. I excel at designing tailored training programs that meet varied learning needs, delivering them with enthusiasm to empower participants and build their confidence.
My goal is to create enriching learning experiences that not only develop skills but also inspire curiosity and critical thinking. By fostering a supportive environment, I help participants connect ideas, see the bigger picture, and apply their knowledge effectively.
Committed to continuous improvement, I refine training methodologies to stay relevant in today’s evolving workplace. My ultimate aim is to cultivate a culture of learning that empowers individuals and strengthens teams.
PROBLEM SOLVING
I am a strategic problem-solver with strong judgment, adept at delivering solutions that address immediate challenges while fostering long-term growth. Leveraging techniques like Fishbone, 5 Why, DMAIC, SWOT Analysis, and Dotmocracy, I approach problems with precision, critical thinking, and innovation.
By combining data-driven analysis with creative strategies, I ensure solutions are both effective and sustainable. Collaboration is integral to my process, uncovering insights that enhance efficiency and drive lasting improvements.
In dynamic environments, I thrive on adaptability and creativity, consistently delivering outcomes that resolve current issues while laying the groundwork for continued success.
TEAMWORK & PEOPLE
Collaborating with others allows me to build meaningful connections within teams, grounded in fairness and equality. I believe that workplace bonds are essential for both personal growth and organizational success, strengthening relationships and driving effectiveness.
As an advocate for equity, I have proudly served as a union and employee representative, negotiating to create balanced and supportive work conditions. My strengths in communication, active listening, and empathy enable me to foster trust and inclusivity, ensuring every team member feels valued and heard.
By promoting a positive, collaborative atmosphere that embraces diverse perspectives, I help teams achieve exceptional results. I firmly believe that strong, equitable connections are the foundation of shared success.
Meta Skills
SELF AWARENESS
Practicing self-awareness allows me to continually assess my strengths, identify areas for growth, and refine my skills. This ongoing introspection enhances both my personal development and my ability to contribute meaningfully within a team.
By understanding my contributions and limitations, I build stronger relationships, fostering a collaborative environment that promotes mutual respect and growth.
Embracing self-awareness enables me to navigate challenges effectively and value the diverse strengths and perspectives of others, enhancing our collective success.
PURPOSE & MOTIVATION
A strong sense of purpose drives my work, inspiring me to make meaningful contributions that extend beyond immediate tasks. I strive to connect my efforts to larger goals and principles, ensuring that everything I do creates value and has a lasting impact.
This motivation fuels my passion for continuous improvement and innovation, empowering me to implement changes that make a genuine difference. I believe even small actions can spark a ripple effect, leading to meaningful outcomes that matter.
My goal is to foster an environment where people feel supported, thrive, and are inspired to do their best. By aligning my work with these values, I aim to leave a positive and enduring mark.
Soft & Meta Skills examples
Transferable Skills
I have created a unique matrix of some of the transferable skills I have attained over the last 20 years.
Technical Expertise & Knowledge
PRODUCTIVITY
MICROSOFT OFFICE: WORD, EXCEL, POWERPOINT, PUBLISHER, VISIO, PROJECT, FORMS, SWAY
GOOGLE WORKSPACE ADMINISTRATOR
GOOGLE WORKSPACE: DOCS, SHEETS, SLIDES, FORMS, SITES
ZAPIER
GREENBACK
ATLASSIAN: CONFLUENCE, JIRA
CUSTOMER RELATIONSHIP MANAGEMENT
ACCOUNTANCY MANAGER
System Set-up & Integration
System Usage, Administration & Optimisation
SENTA
System Usage, Administration & Optimisation
MICROSOFT DYNAMICS 365
System Usage
ZENDESK
System Usage, Administration & Optimisation
ZENDESK EXPLORE
System Usage, Administration & Optimisation
FINANCE & E-COMMERCE
QUICKBOOKS DESKTOP (EXPERT)
System Usage, Administration & Optimisation
QUICKBOOKS ONLINE (EXPERT)
System Usage, Administration & Optimisation
E-commerce integration
QUICKBOOKS ONLINE ACCOUNTANT (EXPERT)
System Usage, Administration & Optimisation
ZOHO BOOKS (EXPERT)
System Usage, Administration & Optimisation
DEXT / RECEIPTBANK (EXPERT)
System Usage, Administration & Optimisation
XERO
System usage
ECWID
PHOREST
GOODTILL/SUMUP
WEB CONTENT & SOCIAL MEDIA MANAGEMENT
META ADS MANAGER
META BUSINESS MANAGER
WORDPRESS
WIX / HOSTINGER / GOOGLE SITES
DOMAIN MANAGEMENT & HOSTING ADMIN
"Joseph is the type of individual who goes above and beyond in his work.
He demonstrates a growth mindset and pursues learning opportunities at every
opportunity. He demonstrates a strong work ethic, tackling tasks with dedication and
enthusiasm. He seeks innovative solutions to problems, often using approaches that
are supported by the smart application of technology."
Fionn Kidney, Chairperson - Inishturk Community Club CLG